Frequently Asked Questions
Frequently Asked Questions – Mistle Wear
Welcome to the Mistle Wear FAQ page! If you need additional help, our support team is always available.
1. How long does shipping take?
Answer:
- Processing time: 1–2 business days
- Transit time:
- Estimated delivery: 6–10 business days
See our Shipping Policy for full details.
2. Do you offer free shipping?
Answer: Yes! All orders shipped within the United States qualify for free shipping.
3. Where is Mistle Wear located?
Answer: Mistle Wear is a U.S.-based apparel brand specializing in seasonal and cozy clothing. We ship exclusively within the United States.
4. What if my product arrives damaged?
Answer: We will replace defective or damaged items at no cost. Please contact us within 30 days. See our Return Policy for more information.
5. Can I cancel my order?
Answer: Yes, orders may be canceled within 24 hours of purchase by contacting our support team.
6. What is your return policy?
Answer: We offer a simple and hassle-free return process. Visit our Return Policy page for full details.
7. When will I receive my refund?
Answer: Refunds are issued after the returned item is received and inspected. Funds typically appear within 7 business days.
8. Do you offer warranties?
Answer: Yes! All products come with a 30-day warranty.
9. How can I contact customer support?
Answer: Email us anytime at support@mistlewear.com.
10. Do you ship internationally?
Answer: Not currently. We only ship within the United States.
11. Do you have a physical store?
Answer: No. We operate exclusively online to keep prices competitive.
12. Can I place a bulk order?
Answer: Yes! Contact us for business or bulk order requests.
13. How do I exchange an item?
Answer: Exchanges follow the same procedure as returns. Visit our Return Policy for full details.
14. How do I track my order?
Answer: Once your order ships, you’ll receive a tracking link by email. You can also track it on our Track Order page.
Contact Information
Store Name: Mistle Wear
Address: 18750 Racquet Ln, Huntington Beach, CA 92648, USA
Email: support@mistlewear.com
Phone: +1 562-745-4369
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (PT)
We respond to most messages within 1–2 business days.